Ordering info
 |
 |
Ordering info |
|
Ordering Information
1. ACCOUNT INFORMATION
1.1 Why create an account
If you create an account, you can save your purchases in your cart, leave our site and log in later to complete your order. Your details are saved which means next time you purchase you won't have to enter your information again. If you create an account, you can view your order progress status, tracking number and order history.
Once you create an account, you will receive our regular newsletter notifying you of all promotions and new products.
If you create an account you can put items in your wish list and receive notification if those items come on special.
1.2 Updating and viewing your account details
To view or update your account details, log in to your account by selecting "My Account". Here you can change your account information, billing and delivery addresses or change your password. If you have forgotten your password, you will be given the option of having it emailed to you.
Please keep your account details up to date.
1.3 Order history and delivery status
Log in into your account by entering your email address and password. Select "Orders" and you can then view all of your orders, including tracking numbers and status and you can also view your "Wish List".
^ Back to top
2. ORDERING INFORMATION
2.1 Placing an order
You can search for products by part number, brand or text. We have included links to various manufacturers' vehicle application charts to enable you to search for the correct part for your vehicle. These may include .pdf documents (you will need Adobe Reader to read these) or links to part finders. We have provided these links in good faith but have no input into their content and take no responsibility for any incorrect information.
2.2 Stock availability
While we keep most common parts in stock, we do not keep in stock all the products listed on our website. In most cases, we can get parts in within one or two days. There are some products which will take ten days to a fortnight to get into store. We have included this statement in the details of any products which could take an extended time to receive into store. If you are concerned there may be a delay with your order, please contact us before completing your order.
The fact that we have a part listed for sale on our site does not guarantee its availability. We have listed all products based on information given to us by our suppliers but occasionally a part is out of production or not available for various reasons. If you place an order for a part that we are unable to source, we will contact you as soon as we become aware of this and will give you the option of a refund or other goods to the same value. We will do our utmost to try and source the part you are looking for and will keep you informed of our progress.
2.3 Payment methods
Our site uses 100% secure 256 bit encryption. You can see the padlock in the bottom right corner of the page once you commence the checkout procedure.
Use any of the following easy payment methods.
 |
Credit CardYou can safely enter your credit card details and your card will be processed offline. We will debit your card once you have placed your order. In the event we do not have stock of the parts you have ordered, we will not order them in until payment has been made. In the event we are unable to supply any parts, we will process a credit to your card as soon as we become aware of this. Our site uses full SSL encryption and your credit card details will be deleted once your order has been processed. If using this method, please make sure you leave your phone number in case there are any problems with processing of your card.
|
 |
PayPalWith PayPal, you can send payments through the Internet. If you have a PayPal account, you can send money to us using the money from your PayPal balance or another funding option of your choice, such as a credit card or a nominated bank account.
|
 |
ChequeAt the end of the Check-Out procedure, print out your order details and send them together with a cheque to:
* Cheques should be made out to EZIAUTO PARTS & ACCESSORIES.
|
 |
EFT (Electronic Funds Transfer)Use Internet Banking to make a direct deposit into our bank account using the following details:
|
 |
FaxAt the end of the Check-Out procedure, print out your order, including credit card details,
|
* All prices are in Australian dollars and include GST
^ Back to top
3. SHIPPING METHODS
3.1 Shipping methods (Australia)
To find out how much postage/shipping will be, add the product(s) you want to purchase to your shopping cart. You can then "View Cart" and you are able to calculate postage on the Cart page. If you have any problems, please contact us.
Australia Post - We use Australia Post for all deliveries. If your order exceeds 22kg in weight, it will be split into two packages and postage is calculated accordingly. Signature is required on receipt/collection of goods – goods will not be left unattended at any premises under any circumstances.
Postage is calculated from the Australia Post website and includes a receipted delivery charge so you are able to track your order. We only charge you what Australia Post charges us. If for any reason postage is substantially less than calculated on our site, we will refund the difference to you. In most cases, if postage is more than calculated on our site, we will absorb the extra cost.
Your order may be tracked online at http://auspost.com.au/track/ and you can keep track of your parcel every step of the way from us to you. Once we have posted your order to you, you can find out your tracking number by logging on to your account on our website. Your tracking number will also appear in the email we will send you when your order has been completed.
3.2 Shipping methods (Hazardous Chemicals)
We do not have any hazardous chemicals listed on our website at this time. If you do want to purchase an item that is classed as hazardous, please contact us.
3.3 Shipping methods (International)
In most cases for heavy orders the postage cost for international purchases is prohibitive. For international orders we offer Australia Post Express Post International or, where available, Pack and Track International. Both of these methods require signature on delivery and are able to be tracked online.
For full details of delivery times and specific country restrictions, visit the Australia Post website at www.auspost.com.au.
PLEASE NOTE: In some instances, the weights on our website are not correct as we have not had the product in stock or have not had the opportunity to check the weight. We are able to absorb a small increase in the postage cost but if the postage cost is going to be substantially more than has been calculated in our shopping cart, we will contact you with the option of paying the extra postage or cancelling your order.
Any extra duties or taxes applied or payable are to be paid by the buyer.
^ Back to top
4. RETURN POLICY
For details of our return policy, see our Terms and Conditions page.
